Job Description
Alana is building the next generation of AI technology to help businesses create more human, intelligent, and personalized customer interactions. We’re a company that thrives on real-world collaboration, with our headquarters based in London and expanding teams in New York and Miami. Our workplace is built on five guiding principles that shape our actions and relationships: Trust, Customer Commitment, Craft, Momentum, and Community. These are not slogans but expectations we live by every day.
What You’ll Be Doing
As a Technical Program Manager at Alana, you’ll help orchestrate how we design, build, and deliver AI agents that power millions of real-world conversations. You’ll work closely with Product, Engineering, and customers to ensure agent development runs smoothly, strategically, and at high velocity.
💾 Drive Agent Execution – Own the coordination of complex, high-impact agent initiatives, ensuring we deliver reliably, efficiently, and with polish.
💾 Connect the Dots – Navigate seamlessly across technical and non-technical teams, aligning customer needs, internal timelines, and roadmap goals.
💾 Build Clear Plans – Shape project plans, define milestones, track outcomes, and identify potential risks before they become blockers.
💾 Communicate with Precision – Serve as the connective tissue across stakeholders, keeping everyone in sync with crisp updates and clear expectations.
💾 Bring Strategic Insight – Use data and structured thinking to guide decision-making, flag opportunities, and drive continuous improvement.
💾 Keep Everyone Aligned – Share regular insights and progress updates with both customers and internal stakeholders, ensuring no one’s in the dark.
What you bring
💾 Deep experience managing technical projects end-to-end, planning, coordinating, and delivering on ambitious timelines
💾 Strong written and verbal communication skills, you translate complexity into clarity
💾 A proactive, high-agency mindset, comfortable in ambiguity and always pushing for better
💾 Technical fluency, you understand how software is built and can partner closely with engineers and PMs
💾 A track record of keeping multiple high-priority initiatives on track without breaking a sweat
💾 Past roles that involved working closely with customers or go-to-market teams
💾 Familiarity with tools like Monday.com , Zendesk, Aircall or Twilio
💾 Experience supporting AI or ML-powered products
💾 A background working directly with enterprise customers or internal GTM teams
💾 A systems mindset, you naturally look for ways to improve how teams work, communicate, and scale.
Our Principles
Trust
We earn confidence through consistent delivery, thoughtful collaboration, and transparent communication. That extends to the way we build our systems and support one another.
Customer Commitment
We prioritize outcomes for our customers. Everyone on our team engages with users to understand their needs and solve real problems. If something goes wrong, we respond without delay.
Craft
We care deeply about quality and polish. Whether it is writing clean code, shaping a feature, or refining a user experience, we take pride in delivering thoughtful, refined work.
Momentum
We act quickly and with purpose. We aim high and hold ourselves accountable. Mistakes happen, but we handle them directly and use them as fuel to get better.
Family
We support each other both professionally and personally. We are committed to being a place where focused work and personal wellbeing go hand in hand.
Inclusion Matters
We believe that innovation thrives in a workplace where a range of backgrounds and perspectives are welcomed and respected. Our commitment to inclusion is not just policy, it is part of our identity. Even if your experience doesn’t match every line in this description, we encourage you to apply.
Alana is proud to be an equal opportunity employer. We evaluate all candidates fairly, regardless of race, gender, age, disability, orientation, background, or identity.
We’d love to hear from you. If this role excites you, even if your experience doesn’t tick every box - we encourage you to reach out. We care more about your potential, drive, and alignment with our values than a perfect resume. Come build with us.
