Job Description
Alana is building the next generation of AI technology to help businesses create more human, intelligent, and personalized customer interactions. We’re a company that thrives on real-world collaboration, with our headquarters based in London and expanding teams in New York and Miami. Our workplace is built on five guiding principles that shape our actions and relationships: Trust, Customer Commitment, Craft, Momentum, and Family. These are not slogans but expectations we live by every day.
What You’ll Be Doing
💾 Be a GTM Technical Expert — Lead demos and design tailored technical solutions showcasing Alana’s powerful Agent product. You’ll answer complex technical questions and clearly articulate how our AI solves customer challenges.
💾 Collaborate Cross-Functionally — Partner closely with Sales, Product, and Engineering teams to drive go-to-market initiatives and help shape our Agents through direct customer feedback and product-driven insights.
💾 Lead Customer Engagements — Serve as a trusted technical advisor in early conversations with prospective customers. You’ll understand and anticipate their needs to ensure Alana remains at the forefront of AI innovation in the industry.
What you bring
💾 5-7+ years of experience in Sales Engineering, Solutions Engineering, or other customer-facing technical sales roles
💾 Proven success building and delivering compelling demos and presentations to diverse audiences
💾 Strong relationship-building skills, engaging with both executive sponsors and technical stakeholders
💾 Experience leading sales processes with enterprise clients and navigating complex buying cycles
💾 Ability to translate business problems into technical solutions, communicating effectively to both technical and non-technical audiences
💾 Bachelor’s degree or higher; bonus if in Computer Science or a related field, or equivalent professional experience
💾 A knack for translating code, technical logic, and user needs into actionable product and engineering requirements.
Our Principles
Trust
We earn confidence through consistent delivery, thoughtful collaboration, and transparent communication. That extends to the way we build our systems and support one another.
Customer Commitment
We prioritize outcomes for our customers. Everyone on our team engages with users to understand their needs and solve real problems. If something goes wrong, we respond without delay.
Craft
We care deeply about quality and polish. Whether it is writing clean code, shaping a feature, or refining a user experience, we take pride in delivering thoughtful, refined work.
Momentum
We act quickly and with purpose. We aim high and hold ourselves accountable. Mistakes happen, but we handle them directly and use them as fuel to get better.
Family
We support each other both professionally and personally. We are committed to being a place where focused work and personal wellbeing go hand in hand.
Inclusion Matters
We believe that innovation thrives in a workplace where a range of backgrounds and perspectives are welcomed and respected. Our commitment to inclusion is not just policy, it is part of our identity. Even if your experience doesn’t match every line in this description, we encourage you to apply.
Alana is proud to be an equal opportunity employer. We evaluate all candidates fairly, regardless of race, gender, age, disability, orientation, background, or identity.
We’d love to hear from you. If this role excites you, even if your experience doesn’t tick every box - we encourage you to reach out. We care more about your potential, drive, and alignment with our values than a perfect resume. Come build with us.
