Job Description
Alana is building the next generation of AI technology to help businesses create more human, intelligent, and personalized customer interactions. We’re a company that thrives on real-world collaboration, with our headquarters based in London and expanding teams in New York and Miami. Our workplace is built on five guiding principles that shape our actions and relationships: Trust, Customer Commitment, Craft, Momentum, and Community. These are not slogans but expectations we live by every day.
What You’ll Be Doing
As a Product Manager at Alana, you’ll be at the center of how we design, ship, and evolve our AI agents. You’ll work hands-on with engineers, designers, and customers to build agent-powered products that handle thousands of conversations a day, and deliver real business value.We see AI agent development as a major leap forward in how software is built and used. You’ll be at the forefront, designing the tools and infrastructure to power this evolution.
💾 Build Best-in-Class AI Agents – Partner with engineering to design agent behaviors, surface areas, and capabilities that are robust, intuitive, and adaptable.
💾 Deeply Understand Customers – Collaborate directly with end users and stakeholders across enterprise teams to uncover needs, gather feedback, and shape impactful solutions.
💾 Drive Implementation – Lead the scoping, launch, and iteration of agent-driven workflows, balancing speed, stability, and craft at every step.
💾 Communicate with Clarity – Translate technical concepts into clear narratives for executive audiences, and shape internal understanding of AI system behavior.
💾 Influence the Product Roadmap – Identify patterns across customers and contribute directly to the direction of our platform and underlying agent architecture.
💾 Be a Strategic Partner – Act as a trusted thought partner to our customers, helping them deploy, optimize, and evolve agent experiences.
Extra Credit
💾 5–7+ years in product development, ideally for technically complex systems
💾 Experience leading end-to-end product work, scoping, shipping, and iterating, in partnership with engineering teams
💾 Strong communication skills and the ability to tailor messaging to technical, non-technical, and executive audiences alike
💾 A solid grasp of current AI trends and a desire to work at the frontier
💾 Degree in a technical field (or equivalent experience)—you don’t need to code daily, but you can speak dev fluently
💾 Past roles that involved working closely with customers or go-to-market teams
💾 Hands-on experience with AI-native products, agent tooling, or LLM applications.
Our Principles
Trust
We earn confidence through consistent delivery, thoughtful collaboration, and transparent communication. That extends to the way we build our systems and support one another.
Customer Commitment
We prioritize outcomes for our customers. Everyone on our team engages with users to understand their needs and solve real problems. If something goes wrong, we respond without delay.
Craft
We care deeply about quality and polish. Whether it is writing clean code, shaping a feature, or refining a user experience, we take pride in delivering thoughtful, refined work.
Momentum
We act quickly and with purpose. We aim high and hold ourselves accountable. Mistakes happen, but we handle them directly and use them as fuel to get better.
Family
We support each other both professionally and personally. We are committed to being a place where focused work and personal wellbeing go hand in hand.
Inclusion Matters
We believe that innovation thrives in a workplace where a range of backgrounds and perspectives are welcomed and respected. Our commitment to inclusion is not just policy, it is part of our identity. Even if your experience doesn’t match every line in this description, we encourage you to apply.
Alana is proud to be an equal opportunity employer. We evaluate all candidates fairly, regardless of race, gender, age, disability, orientation, background, or identity.
We’d love to hear from you. If this role excites you, even if your experience doesn’t tick every box - we encourage you to reach out. We care more about your potential, drive, and alignment with our values than a perfect resume. Come build with us.
